How to Change Password on Pakistan Citizen's Portal – Complete Guide

The Pakistan Citizen's Portal is a Government of Pakistan platform that allows citizens, overseas Pakistanis and other registered users to communicate with government organizations, submit complaints, seek guidance and provide suggestions. The platform is operated under the Prime Minister's Performance Delivery Unit (PMDU).

If you want to change your Pakistan Citizen's Portal password, the first thing to understand is the difference between changing a password while you can access your account and resetting a forgotten password when you cannot log in.

The official Pakistan Citizen's Portal website currently provides a dedicated Forgot Password facility. The official page asks for identification information such as CNIC or passport and username.

However, the public official pages reviewed do not clearly publish a separate, step-by-step self-service procedure for changing a password from inside an already logged-in account. Because online government systems can change their menus and account features, users should follow the options currently displayed in the official portal rather than relying on outdated screenshots or unofficial instructions.

What Is the Pakistan Citizen's Portal?

Pakistan Citizen's Portal, commonly known as PCP, is a government-owned digital platform used to connect citizens with government organizations.

According to the official PMDU website, the platform is available as a mobile application for Android and iOS and is designed for complaints, suggestions and communication with government organizations.

Registered users create an account and provide information such as identification details and a mobile number. The current official inland registration form also includes a password and confirmation-password field during registration.

Because the account contains personal information and may contain complaint history, protecting the password is important.

Change Password vs. Reset Password

These two processes are often confused.

Changing a Password

A password change normally means that you can already access your account and want to replace the existing password with a new one.

If the current version of the Pakistan Citizen's Portal provides a password-change option inside your account, use that official facility and follow the instructions displayed there.

The exact menu name or location can change when the website or application is updated.

Resetting a Forgotten Password

Password recovery is different.

If you have forgotten your password or cannot log in, the official Pakistan Citizen's Portal provides a Forgot Password page. The current official page asks for identification information, including a CNIC or passport option and username.

This is the appropriate official starting point when the problem is a forgotten password rather than simply wanting to change an existing password.

How to Change Your Password If You Can Log In

If you can still access your Pakistan Citizen's Portal account, begin by opening the official Pakistan Citizen's Portal website or the official application.

After logging in, review the current account, profile or security settings available to you.

If the system displays an option for changing the password, select that option and follow the instructions shown on the screen.

You may be asked to provide your current password and then enter a new password. You may also be asked to confirm the new password.

Only use the fields and instructions presented by the official Pakistan Citizen's Portal system.

Because the public website does not currently publish a detailed official page showing the exact logged-in password-change menu, this guide does not assume a particular button or menu name.

How to Reset Your Password If You Forgot It

If you cannot remember your Pakistan Citizen's Portal password, use the official password-recovery page.

The current official Forgot Password page provides fields for CNIC, Passport, and Username, followed by a Submit option.

The basic process is:

1. Open the official Pakistan Citizen's Portal website.

2. Open the official Forgot Password facility.

3. Select or enter the identification information applicable to your account.

4. Enter your username.

5. Submit the requested information.

6. Follow the verification or password-reset instructions provided by the official system.

Do not use an unofficial password-reset website.

Password Recovery for Inland Pakistani Citizens

Inland Pakistani citizens register through the official Pakistan Citizen's Portal registration system.

The current official inland registration page includes fields for CNIC, mobile phone, email, name, nationality, date of birth, gender, province, district and password.

If you forget the password associated with this account, use the official password-recovery facility instead of creating another account simply because you cannot remember your password.

The official Forgot Password page currently provides a CNIC option for account recovery.

Password Recovery for Overseas Pakistanis

The Pakistan Citizen's Portal also provides a separate registration facility for overseas Pakistanis.

The official overseas registration page includes information such as phone number, email, NICOP, passport number, country of residence and password.

If an overseas Pakistani forgets the account password, the official Forgot Password facility should be checked first.

The recovery information required may depend on the account type and the current portal procedure.

Password Recovery for Foreign Users

The official Pakistan Citizen's Portal registration system also provides a category for foreigners.

The current foreigner registration page includes passport number, residence country, phone number, email and password fields.

If a foreign user cannot remember the password, the official password-recovery facility should be used according to the information applicable to the account.

What Information May Be Needed?

The official Forgot Password page currently displays options for CNIC and passport information as well as a username field.

Depending on the account type, users should have relevant information available before starting recovery.

For example, an inland citizen may need their CNIC and username.

An overseas Pakistani may have NICOP and passport information associated with the account.

A foreign user may have passport information associated with the account.

Do not send unnecessary personal documents to unofficial individuals offering password recovery services.

What If You Forgot Your Username?

The current official Forgot Password page requires a username along with identification information.

If you have forgotten both your password and username, do not guess repeatedly or create multiple accounts without checking the official support options.

You should use the official Pakistan Citizen's Portal support channel for assistance if the normal recovery process does not work.

The official Pakistan Citizen's Portal website currently displays support.pmdu@pmo.gov.pk as a help contact.

What If Password Recovery Does Not Work?

If the official recovery process does not work, first check that the information you entered matches the information associated with your account.

Check your username carefully.

Check your CNIC or passport information carefully.

If you are still unable to recover the account, contact the official support channel.

Explain that you cannot access your Pakistan Citizen's Portal account and that the official password-recovery process did not resolve the problem.

The official website currently provides support through support.pmdu@pmo.gov.pk.

Do Not Give Your Password or OTP to Anyone

A password should remain private.

Do not give your Pakistan Citizen's Portal password to a person who claims to be able to change it for you.

You should also avoid sharing verification codes or OTPs with other people.

If someone contacts you through WhatsApp, Facebook, a phone call or another unofficial channel and asks for your password or verification code, do not provide it.

Use the official website and official support information instead.

Should You Create a New Pakistan Citizen's Portal Account?

If you simply forgot your password, creating a new account should not be your first option.

Your existing account may contain your complaint history, account information and other records.

The official portal provides a password-recovery facility, so users should first attempt to recover access to their existing account.

If the account cannot be recovered, contact official support and ask what procedure applies to your situation.

Can You Change the Password From the Mobile App?

The Pakistan Citizen's Portal is available as a government-owned mobile application for Android and iOS. The PMDU website also describes the application as the official PCP platform for interacting with government organizations.

If you are already logged in to the current official app, check the account or security options available in the current version.

If a password-change option is displayed, follow the instructions provided by the application.

If you cannot find such an option, use the official password-recovery facility or contact official support rather than relying on an unofficial app guide.

How to Choose a Secure New Password

When the system allows you to create a new password, choose a password that is difficult for other people to guess.

Avoid using obvious information such as your name, CNIC number, date of birth or simple number sequences.

Do not reuse the same password for every online account.

A strong password should be sufficiently long and should not be based on easily available personal information.

If the official portal specifies particular password requirements, follow those requirements exactly.

What If Your Password Is Working but You Want to Change It?

If you can successfully log in but want to change your password for security reasons, check the current account settings within the official Pakistan Citizen's Portal.

If a password-change facility is available, use it.

If the current version of the portal does not show such a facility, do not assume that an unofficial method is supported.

The public official pages currently available do not provide a detailed published procedure for changing an existing password from inside the logged-in account.

What If Your Account Is Locked?

If repeated unsuccessful login attempts prevent you from accessing the account, stop trying random passwords.

Use the official recovery facility if applicable.

If recovery does not work, contact Pakistan Citizen's Portal support.

The official portal currently lists support.pmdu@pmo.gov.pk as its help contact.

What If You Changed Your Mobile Number?

Changing your mobile number and changing your password are separate account issues.

If you can access the account, use the current official account-management options.

If you cannot access the account because you no longer have the registered mobile number, explain both problems when contacting official support.

Do not create a duplicate account simply to get around a login problem unless the official authority instructs you to do so.

Is There a Fee for Changing or Resetting the Password?

The official public Pakistan Citizen's Portal pages reviewed for this guide do not publish a separate fee for changing or resetting an account password.

Users should therefore be cautious if an unofficial person asks for payment to reset a password.

Always verify any future fee directly through the official Pakistan Citizen's Portal or PMDU.

How Long Does Password Reset Take?

The official public Forgot Password page does not publish a specific processing time for password recovery.

If the system provides an immediate recovery option, follow the instructions displayed on the official page.

If manual support is required, the time may depend on the nature of the account problem and the support procedure applicable at that time.

Official Pakistan Citizen's Portal Support

The official Pakistan Citizen's Portal website currently displays the support email:

support.pmdu@pmo.gov.pk

When contacting support, explain your problem clearly.

For example, mention whether:

• You forgot your password.

• You cannot complete password recovery.

• You can no longer access the registered mobile number.

• You forgot your username.

• You are experiencing another account-access problem.

Only provide additional personal information when it is necessary and requested through an official channel.

Important Security Tips

Always use the official Pakistan Citizen's Portal website when recovering your password.

Do not use unofficial password-reset websites.

Do not share your password with anyone.

Do not share OTPs or verification codes.

Do not send your CNIC, passport or other identity documents to an unknown person offering account assistance.

Do not install an unofficial application claiming to be the Pakistan Citizen's Portal.

Check the website address carefully before entering personal information.

If you receive a suspicious message about your account, verify the information through the official portal.

Final Advice

If you can log in to Pakistan Citizen's Portal, check the current account or security settings to see whether the official system provides a password-change option.

If you have forgotten your password, use the official Forgot Password facility. The current official recovery page provides CNIC or passport options and asks for a username.

If the recovery process does not work, contact the official Pakistan Citizen's Portal support team at the published support address, support.pmdu@pmo.gov.pk.

Because the portal can change its interface and account procedures, always follow the latest instructions shown on the official website or application rather than relying on outdated third-party tutorials.

Guide Information

Step-by-Step Process

1. Identify whether you want to change or reset your password.

2. Check whether you can currently log in to your Pakistan Citizen's Portal account.

3. Open the official Pakistan Citizen's Portal website.

4. Use the official Pakistan Citizen's Portal application if you normally access the service through the app.

5. Do not use an unofficial website for password recovery.

6. If you can log in, open your account or profile area.

7. Review the current account-management options.

8. Look for an official password or security option.

9. If a password-change facility is displayed, open it.

10. Follow the instructions shown by the official portal.

11. Enter your current password if the system requests it.

12. Create a new password that follows the portal's current requirements.

13. Enter the new password again where confirmation is required.

14. Check the new password carefully before submitting it.

15. Submit the password change through the official system.

16. Complete any verification step requested by the portal.

17. Log out and log in again if the official system instructs you to do so.

18. Confirm that the new password works.

19. If you cannot log in, open the official Forgot Password page.

20. Select the appropriate identification option shown on the recovery page.

21. Enter your CNIC where applicable.

22. Enter your passport information where applicable.

23. Enter your Pakistan Citizen's Portal username.

24. Submit the information through the official recovery page.

25. Follow the recovery instructions displayed by the official system.

26. Complete any verification required by the official portal.

27. Create a new password if the recovery process allows you to do so.

28. Use a password that is difficult for others to guess.

29. Do not use your CNIC number as an obvious password.

30. Do not use your date of birth as an obvious password.

31. Do not share the new password with another person.

32. Do not share an OTP or verification code with anyone.

33. If recovery fails, verify that your account information was entered correctly.

34. If the problem continues, contact official Pakistan Citizen's Portal support.

35. Use [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk) when contacting the official support channel.

36. Clearly explain whether you forgot the password or cannot access the account.

37. Mention if you also lost access to your registered mobile number.

38. Provide additional account information only through the official support process.

39. Follow the identity-verification instructions provided by official support.

40. After recovering the account, confirm that you can log in successfully.

41. Keep the new password private.

42. Store the password securely if you need assistance remembering it.

43. Check the official portal periodically for changes to account-management procedures.

44. Always use the current official instructions when changing or recovering your password.