How to Register on Pakistan Citizen's Portal – Complete Guide
How to Register on Pakistan Citizen's Portal – Complete Guide
The Pakistan Citizen's Portal is a government-owned platform that allows citizens and other eligible users to communicate with government organizations, submit complaints and grievances, provide suggestions and participate in public-service-related activities. The portal is operated under the Prime Minister's Performance Delivery Unit (PMDU). The official government website describes the Pakistan Citizen's Portal as a nationwide mechanism for connecting people with government organizations.
If you want to use the Pakistan Citizen's Portal, the first step is to create an account. Registration can be completed through the official Pakistan Citizen's Portal website, and the portal also provides a mobile application for Android and iOS users. The official portal currently provides separate registration options for inland Pakistani citizens, overseas Pakistanis and foreigners.
This guide explains how to register on Pakistan Citizen's Portal, what information is required, how to create an account, what to do after registration and how to avoid common registration problems.
What Is Pakistan Citizen's Portal?
Pakistan Citizen's Portal (PCP) is a government-owned digital platform designed to provide citizens with a direct channel for communicating with government organizations.
According to the official PMDU website, the portal is intended to provide a nationwide window through which people can raise issues, submit complaints, make suggestions and communicate with relevant government organizations. The system is also intended to support accountability and performance management within government organizations.
The portal can be used through its mobile application and web-based system.
Who Can Register on Pakistan Citizen's Portal?
The official registration system currently provides three categories:
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Inland Citizen
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Overseas Pakistani
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Foreigner
The registration page allows a new user to select the appropriate category before continuing.
The information required depends on the category selected.
Inland Pakistani Citizen
For an inland Pakistani citizen, the current official registration form asks for information including:
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Area code
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Mobile phone number
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Email address
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Full name
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CNIC
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Nationality
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Date of birth
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Gender
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Password
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Province
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District
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Tehsil, where applicable
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Address
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Captcha
The form also requires the applicant to agree to the terms and conditions before registration can be completed.
Overseas Pakistani
The official overseas registration form asks for information including:
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Area information
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Phone number
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Email address
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Full name
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NICOP
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Passport number
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Country of residence
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Reason for being abroad
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Date of birth
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Gender
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Password
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Address
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Captcha
The form also requires acceptance of the terms and conditions.
Foreigner
Foreign users have a separate registration option. The official form requests information such as phone number, email address, full name, passport number, country of residence, date of birth, gender, password and address.
What Do You Need Before Registration?
Before starting registration, keep the information required for your user category available.
For an inland Pakistani citizen, you should have your:
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CNIC
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Mobile phone number
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Email address
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Full name
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Date of birth
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Province
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District
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Address information
You should also be ready to create a secure password.
Overseas Pakistanis should keep their NICOP and passport information available, while foreigners should have the passport and residence information requested by the official form.
How to Register on Pakistan Citizen's Portal
The official website provides an online registration facility. The basic process starts by selecting the appropriate registration category.
For a Pakistani citizen living in Pakistan, select the Inland Citizen option.
Step 1: Open the Official Portal
Start by opening the official Pakistan Citizen's Portal website.
Avoid entering personal information on websites that are not operated by the government. Use the official portal when creating your account.
Step 2: Select Registration
Choose the option for registering as a new member or citizen.
The official registration page currently provides options for Inland Citizen, Overseas Pakistani and Foreigner.
Step 3: Select Your User Category
Select the category that correctly describes your situation.
If you are a Pakistani citizen living in Pakistan, select Inland Citizen.
If you are an overseas Pakistani, use the Overseas Pakistani registration option.
Foreign nationals should use the Foreigner registration option.
Selecting the correct category is important because each category uses different identification information.
Enter Your Mobile Number
The registration form requires a phone number.
Enter the mobile number that you can access because the portal may use mobile-based verification or communication during registration and account use.
The official PMDU website specifically explains the mobile registration process as including registration with CNIC and mobile number followed by receipt of a verification SMS.
Enter Your Email Address
The current web registration form asks inland citizens for an email address.
Enter an email address that you can access and use regularly. Carefully check spelling before continuing.
An incorrect email address can make it difficult to receive account-related information.
Enter Your Full Name
Enter your full name according to your official identity information.
Avoid unnecessary spelling changes or nicknames when completing the registration form.
For government-related digital services, accurate personal information is important because your account is connected with your identity information.
Enter Your CNIC Number
Inland Pakistani citizens are asked to provide their CNIC number during registration.
Enter the CNIC information exactly as requested by the portal.
Check every digit before proceeding.
Do not use another person's CNIC to create an account.
Enter Nationality
The registration form includes a nationality field.
Select the appropriate nationality option according to your actual status.
If you are registering as an overseas Pakistani or foreigner, follow the separate registration form applicable to that category.
Enter Date of Birth
Provide your date of birth according to your official identification information.
Check the date carefully before submitting the form.
Incorrect personal information can cause problems with account verification or future use of the portal.
Select Gender
The registration form also asks users to select their gender.
Choose the appropriate option provided by the official registration system.
Create a Password
Create a password that you can remember but that is difficult for others to guess.
Do not use an easily predictable password such as your name, mobile number or simple sequence.
Enter the password again in the confirmation field if requested.
Do not share your password with another person.
Select Province and District
The inland registration form asks for province and district information.
Select the appropriate province and district from the available options.
The form also provides a tehsil field. Complete it where applicable.
Enter Your Address
Provide your address information as requested by the registration form.
Use accurate information and avoid unnecessary abbreviations if the form requires a complete address.
Accept the Terms and Conditions
Before submitting the registration, read the terms and conditions where available.
The official registration page states that users must agree to the terms and conditions to continue.
Select the agreement option only after reviewing the relevant conditions.
Complete the Captcha
The registration page includes a captcha field.
Enter the captcha exactly as displayed.
If the captcha is difficult to read, use the available refresh option if provided by the portal.
Submit the Registration Form
After completing all required fields, review the information one more time.
Check your:
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CNIC
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Name
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Mobile number
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Email
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Date of birth
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Province
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District
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Password
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Address
Then submit the registration form.
Verify Your Registration
The official PMDU website explains that the mobile registration process includes receiving a verification SMS.
If a verification message or code is requested, follow the instructions provided by the portal.
Do not share a verification code with another person.
What Can You Do After Registration?
After successfully registering, users can access the Pakistan Citizen's Portal and use the services available to their account.
The portal is designed for communication with government organizations and can be used for matters such as complaints, grievances and suggestions.
The exact options available can depend on the current portal system and the user's account type.
How to Log In
After registration, users can access the portal's login page.
The current web login page provides identification options including CNIC, passport or username, along with a password and captcha.
Use the credentials associated with your account.
What If You Forget Your Password?
The official portal provides a Forgot Password facility.
The current recovery page provides options involving CNIC or passport and username information.
Use the official recovery process rather than attempting to create unnecessary duplicate accounts.
Can You Register Through the Mobile App?
Yes. The official PMDU website states that Pakistan Citizen's Portal is a government-owned mobile application available on Android and iOS. It also provides access for Huawei users through AppGallery.
Before installing an application, make sure you are using the official app source and not an unofficial application claiming to represent the government.
Pakistan Citizen's Portal for Overseas Pakistanis
Overseas Pakistanis have a dedicated registration option.
The current official registration form requests information including NICOP, passport number, country of residence and reason for being abroad.
Overseas users should select the appropriate category rather than registering through the inland citizen form.
Pakistan Citizen's Portal for Foreigners
Foreign nationals can also register through the dedicated foreigner registration option.
The current form requests passport and country-of-residence information along with other account details.
Foreign users should use the registration category designed for them.
Common Registration Problems
Users may encounter problems while creating an account.
Incorrect CNIC
Check every digit of your CNIC before submitting the registration.
Incorrect Mobile Number
Make sure the phone number is entered correctly and that you can receive messages on it.
Incorrect Email
Check the email address carefully.
Incorrect Personal Information
Your name and date of birth should be entered accurately.
Captcha Problem
If the captcha cannot be read, refresh it if the portal provides a refresh option.
Already Registered Account
If the system indicates that an account already exists, use the official login or password-recovery options instead of repeatedly creating new registrations.
Verification Problem
If you do not receive the expected verification message, check the information entered during registration and follow the portal's official support instructions.
How to Protect Your Pakistan Citizen's Portal Account
Because the account contains personal information, take reasonable security precautions.
Never share:
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Password
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Verification code
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Account credentials
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Sensitive identity information with unknown people
Avoid logging in through links sent by unknown individuals.
When accessing the portal from a shared computer, log out after completing your work.
Is Pakistan Citizen's Portal Free?
The official registration information does not state a registration fee for creating an account. The service is a government-owned citizen facilitation platform.
Users should be cautious if someone asks for money simply to create a Pakistan Citizen's Portal account on their behalf.
What Information Should You Keep After Registration?
After registration, keep your login information secure.
You may also want to retain:
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Registered mobile number
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Registered email address
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Username, if applicable
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Password
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Relevant account information
Do not save passwords in publicly accessible places.
Official Support
The official web portal currently displays support.pmdu@pmo.gov.pk as a contact email for assistance.
For account-related problems, use official Pakistan Citizen's Portal or PMDU channels rather than relying on unofficial social media accounts.
Final Checklist
Before completing your registration, make sure:
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You opened the official Pakistan Citizen's Portal website.
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You selected the correct registration category.
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Your CNIC information is correct.
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Your name is correct.
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Your mobile number is correct.
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Your email address is correct.
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Your date of birth is correct.
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Your gender selection is correct.
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Your province is correct.
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Your district is correct.
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Your tehsil is correct where applicable.
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Your address is correct.
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You created a secure password.
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You confirmed the password correctly.
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You completed the captcha.
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You agreed to the terms and conditions.
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You submitted the registration form.
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You completed any verification requested by the portal.
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You kept your account credentials secure.
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You know how to access the official login page.
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You know where to use password recovery if needed.
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You have not shared your verification code with anyone.
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You have not used an unofficial registration website.
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You know how to contact official support if you face a problem.
Conclusion
Registering on Pakistan Citizen's Portal is a straightforward process when the official registration instructions are followed carefully. Pakistani citizens living in Pakistan can use the Inland Citizen registration option, while overseas Pakistanis and foreigners have separate registration options.
Before registering, keep your identification and contact information ready, enter your details accurately, create a secure password and complete the verification process required by the portal.
Because government websites and digital procedures can change, always verify the latest registration instructions directly through the official Pakistan Citizen's Portal and PMDU websites before creating or updating an account.
Guide Information
Eligibility
The official Pakistan Citizen's Portal currently provides registration options for Inland Citizens, Overseas Pakistanis and Foreigners. The information required varies according to the selected registration category. Pakistani citizens living in Pakistan use the Inland Citizen registration form, while overseas Pakistanis and foreign nationals use their respective registration forms.
Required Documents
* CNIC for inland Pakistani citizens.
* NICOP for overseas Pakistanis.
* Passport information where required.
* Mobile phone number.
* Email address.
* Date of birth.
* Province and district information for inland citizens.
* Address information.
* Other information requested by the applicable official registration form.
The exact information required depends on whether the user registers as an Inland Citizen, Overseas Pakistani or Foreigner.
Fees
No registration fee is stated on the official Pakistan Citizen's Portal registration pages. Users should verify the latest official information before registering and should be cautious of anyone demanding unofficial charges for account creation.
Processing Time
Registration and verification timing can depend on the portal and verification process. No fixed universal processing time is stated on the official registration page. Users should follow the verification instructions displayed after submitting the registration form.WHEN TO APPLY:You can register when you need access to Pakistan Citizen's Portal services. Registration is not tied to a specific annual deadline.
Application Method
Registration can be completed through the official
Validity Period
No fixed account validity period is stated on the current official registration page. Account access
Step-by-Step Process
- Open the official Pakistan Citizen's Portal website.
- Make sure you are using the official government portal.
- Select the registration option.
- Choose Register as New Member or Citizen.
- Review the available registration categories.
- Select Inland Citizen if you are a Pakistani citizen living in Pakistan.
- Select Overseas Pakistani if you are an overseas Pakistani.
- Select Foreigner if you are a foreign national.
- Review the information required for your selected category.
- Prepare your CNIC, NICOP or passport information as applicable.
- Enter your area information where requested.
- Enter your mobile phone number.
- Check the mobile number carefully.
- Enter your email address.
- Check the email address for spelling errors.
- Enter your full name.
- Enter your CNIC if registering as an inland citizen.
- Enter your NICOP if registering through the overseas Pakistani category.
- Enter your passport number where required.
- Select your nationality where the form requires it.
- Enter your date of birth.
- Select your gender.
- Enter your province if required.
- Select your district.
- Select your tehsil where applicable.
- Enter your address.
- Create a secure password.
- Confirm the password.
- Read the terms and conditions.
- Agree to the terms and conditions.
- Enter the captcha shown on the registration page.
- Review all personal information before submission.
- Check your CNIC or passport information again.
- Check your mobile number again.
- Check your email address again.
- Submit the registration form.
- Follow any verification instructions shown by the portal.
- Check your mobile phone for a verification SMS if requested.
- Complete the verification process.
- Keep your login information secure.
- Open the official login page after successful registration.
- Select the appropriate login identification method.
- Enter your CNIC, passport or username as applicable.
- Enter your password.
- Complete the captcha.
- Log in to your account.
- Review the available Pakistan Citizen's Portal services.
- Use the portal to communicate with the relevant government organization when necessary.
- Use the official password-recovery option if you forget your password.
- Contact official support if you experience a registration or account problem.
Official Information
Official Website: https://www.citizenportal.gov.pk/
Contact: Pakistan Citizen's Portal / PMDU SupportEmail: [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk)Official Pakistan Citizen's Portal: https://www.citizenportal.gov.pk/Official Web Portal: https://web.citizenportal.gov.pk/The current official web portal displays [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk) for assistance.
Frequently Asked Questions
Pakistan Citizen's Portal is a government-owned platform for connecting citizens with government organizations for complaints, grievances, suggestions and other citizen-related matters.
The portal operates under the Prime Minister's Performance Delivery Unit (PMDU).
Yes. Pakistani citizens living in Pakistan can use the Inland Citizen registration option.
Yes. The official portal provides a separate Overseas Pakistani registration option.
Yes. The official portal provides a separate registration option for foreigners.
The current form requests information including mobile number, email, full name, CNIC, nationality, date of birth, gender, password, province, district and other information.
The current Inland Citizen registration form includes a CNIC field.
The official registration form includes a phone field, and the PMDU website describes registration with CNIC and mobile number followed by verification SMS.
The current Inland Citizen registration form includes an email field.
Yes. The current registration form includes a date-of-birth field.
The current registration form includes an address field.
Yes. The Inland Citizen form currently includes province and district fields.
The current Inland Citizen form provides a tehsil field. Whether it is required depends on the form's current validation.
Yes. The registration forms include password and password-confirmation fields.
Yes. The official registration page states that agreement with the terms and conditions is required to continue.
The current registration forms include a captcha field.
Yes. The official PMDU website states that the government-owned mobile application is available on Android and iOS, with an AppGallery option for Huawei users.
Yes. The official web portal currently provides online registration forms.
Open the official registration page, select Inland Citizen and complete the requested personal, identity, contact and address information before submitting the form.
Select the Overseas Pakistani registration option and provide the information requested by the official form, including NICOP, passport and country-of-residence information.
Select the Foreigner registration option and complete the passport, residence and personal information requested by the official form.
No registration fee is stated on the current official registration pages.
Depending on the portal's current process, you may need to complete verification before using your account.
Use the official login page and provide the identification method and password associated with your account.
The current web login page provides CNIC as one of the available identification options.
The current web login page provides passport as an identification option.
Use the official Forgot Password facility on the Pakistan Citizen's Portal website.
The portal allows users to communicate with government organizations, raise complaints and grievances, submit suggestions and participate in citizen-focused government processes.
The portal is designed to allow registered users to raise complaints and grievances with relevant government organizations.
Yes. The official PMDU description includes suggestions among the types of matters citizens can submit.
Check that the mobile information was entered correctly and follow the official portal's current verification or support instructions.
Use the account-management or official support options available through the portal rather than creating duplicate accounts.
If an account already exists, use the official login or password-recovery facilities instead of unnecessarily creating duplicate accounts.
Yes. The official PMDU website describes PCP as a government-owned mobile application and nationwide citizen-government communication mechanism.
The official website is citizenportal.gov.pk, with the current web registration system available through web.citizenportal.gov.pk.
The current official web portal displays [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk) for assistance.
No. Keep your password private and do not share it with unknown people.
No. Verification codes should be kept private.
Yes. Government digital services can be updated, so users should verify the current official registration form and instructions before registering.