How to Reset Pakistan Citizen's Portal Password – Complete Guide
How to Reset Pakistan Citizen's Portal Password
If you have forgotten your Pakistan Citizen's Portal password or cannot access your account, you can use the official Forgot Password facility provided by the Pakistan Citizen's Portal.
The official password-recovery page currently provides options for CNIC and Passport, along with a Username field and a Submit button.
This guide explains how to reset your Pakistan Citizen's Portal password, what information you may need, what to do if the recovery process does not work, and how to protect your account.
What Is Pakistan Citizen's Portal?
Pakistan Citizen's Portal is a Government of Pakistan digital platform through which registered users can interact with government organizations and submit complaints, suggestions and other requests.
The official web portal provides account access and support information. The current website lists support.pmdu@pmo.gov.pk as the support contact.
Because the account can contain personal information and complaint-related records, users should keep their login credentials secure.
When Should You Reset Your Password?
You may need to reset your password if:
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You have forgotten your existing password.
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You cannot log in with your previous password.
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You believe that someone else may know your password.
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You are unable to access your account because of a password problem.
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You want to regain access to an existing Pakistan Citizen's Portal account.
If you still know your password and can log in, resetting the password may not be necessary unless the current account interface provides a reason or option to change it.
Official Pakistan Citizen's Portal Forgot Password Page
The official Pakistan Citizen's Portal website currently provides a dedicated Forgot Password page.
The page displays two identification options:
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CNIC
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Passport
It also provides a Username field and a Submit button.
Users should use this official facility rather than third-party websites or individuals offering password-reset services.
How to Reset Pakistan Citizen's Portal Password
The general process begins with opening the official Pakistan Citizen's Portal website and accessing its Forgot Password facility.
Step 1: Open the Official Portal
Open the official Pakistan Citizen's Portal website.
Make sure you are using the official government portal before entering your CNIC, passport information or username.
Step 2: Open Forgot Password
Open the official Forgot Password facility.
The current official page is specifically titled Forgot Password? and provides the account-recovery fields.
Step 3: Select the Relevant Identification Option
The official recovery page currently provides CNIC and Passport options.
Select the identification type that corresponds to your account.
Step 4: Enter Your Identification Information
Enter the requested CNIC or passport information carefully.
Make sure the information corresponds to the account you are trying to recover.
Step 5: Enter Your Username
The official recovery page currently provides a Username field.
Enter your Pakistan Citizen's Portal username accurately.
Step 6: Submit the Request
After entering the requested information, use the Submit button shown on the official recovery page.
Step 7: Follow the Official Instructions
After submission, follow whatever password-recovery or verification instructions the official system provides.
The exact recovery response or verification procedure can change as the portal is updated, so users should follow the instructions currently displayed by the official system rather than relying on old screenshots or unofficial tutorials.
What Information Is Required to Reset the Password?
The current official Forgot Password page shows:
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CNIC or Passport identification option
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CNIC or passport information
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Username
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Submit option
The exact information required can depend on the type of account and the current recovery system.
Enter only the information requested by the official Pakistan Citizen's Portal.
Can Pakistani Citizens Reset Their Password With CNIC?
The official Forgot Password page currently provides a CNIC option.
Therefore, Pakistani citizens whose accounts use CNIC-based identification should select the CNIC option and provide the requested account information.
If the system does not accept the information or does not allow recovery to continue, use the official support contact rather than trying an unofficial workaround.
Can Overseas Pakistanis Reset Their Password?
Pakistan Citizen's Portal provides services for overseas Pakistanis as well.
The appropriate recovery method depends on the account information and the current official system.
If your account uses passport-related identification, the official Forgot Password page currently provides a Passport option.
Follow the recovery instructions displayed by the official portal.
What If You Forgot Your Username?
The current Forgot Password page includes a Username field.
If you have forgotten both your password and username, do not repeatedly submit incorrect information or create another account simply to get around the problem.
Contact the official Pakistan Citizen's Portal support team for guidance.
The official website currently lists:
What If the Password Reset Does Not Work?
If the password-reset process does not work, first check the information you entered.
Make sure your:
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CNIC or passport information is correct.
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Username is correct.
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Selected identification option matches your account.
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Internet connection is working properly.
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Browser is displaying the current official portal correctly.
If the problem continues, contact the official Pakistan Citizen's Portal support team.
Do not give your password to an unofficial person who claims that they can recover your account.
What If You No Longer Have Your Registered Mobile Number?
If you have also changed or lost access to the mobile number associated with your Pakistan Citizen's Portal account, mention this when contacting official support.
Do not assume that creating another account is the correct solution.
Explain that you are trying to recover an existing account and no longer have access to the registered number.
The support team can provide the current instructions applicable to your account.
What If You Cannot Access Your Email?
If you are unable to access an email address associated with your account, explain this to official support if it affects the recovery process.
Do not provide your email password to anyone.
Use only official account-recovery facilities and official support channels.
Is There a Fee for Resetting the Password?
The official password-recovery page does not display a separate fee for resetting a Pakistan Citizen's Portal password.
Users should be cautious if an unofficial person asks for money to reset the password.
Verify any future fee or requirement directly through the official Pakistan Citizen's Portal.
How Long Does Password Reset Take?
The current official Forgot Password page does not publish a specific processing time for password recovery.
If the online recovery process provides further instructions, follow them.
If the problem requires manual assistance, the time may depend on the account issue and the support process applicable at that time.
Can I Create a New Account Instead?
If you have simply forgotten your password, recovering your existing account should be considered before creating another account.
Your existing account may contain complaint history and other information.
Creating a duplicate account may not solve the original account-access problem.
If you cannot recover the account, contact official Pakistan Citizen's Portal support and ask what procedure you should follow.
Password Reset and Mobile Number Change Are Different
A password reset is different from changing the mobile number associated with your account.
If you have forgotten your password but still have access to your registered information, use the official Forgot Password facility.
If you have both a password problem and a mobile-number problem, explain both issues to official support.
This can help avoid unnecessary duplicate accounts or repeated recovery attempts.
Important Security Precautions
Your Pakistan Citizen's Portal account contains personal information, so password recovery should be handled carefully.
Never give your password to another person.
Never share an OTP or verification code with someone who contacts you privately.
Do not send your CNIC or passport details to an unknown Facebook page, WhatsApp number or unofficial website.
Do not install an unofficial application claiming to provide Pakistan Citizen's Portal password recovery.
Always verify that you are using the official website before entering personal information.
How to Create a Secure New Password
If the official recovery process asks you to create a new password, choose one that is difficult for others to guess.
Avoid using:
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Your name as the entire password.
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Your CNIC number.
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Your date of birth.
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Simple number sequences.
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The same password used for important other accounts.
Use a sufficiently long password and follow any password requirements displayed by the official Pakistan Citizen's Portal.
Keep the new password private.
What If You Think Someone Knows Your Password?
If you believe another person knows your password, change or reset it as soon as possible using the official account facilities.
Do not share the replacement password with anyone.
If you notice suspicious activity or cannot regain control of the account, contact official Pakistan Citizen's Portal support.
Official Support for Pakistan Citizen's Portal
The current official Pakistan Citizen's Portal website lists the following support email:
When contacting support, clearly explain the account problem.
For example, explain whether you:
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Forgot your password.
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Forgot your username.
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Cannot complete password recovery.
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Lost access to your registered mobile number.
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Are experiencing another login problem.
Provide only information required for official account assistance.
Final Advice
The simplest official route for a forgotten Pakistan Citizen's Portal password is to use the Forgot Password facility on the official portal.
The current recovery page provides CNIC and Passport options and requires a Username.
If the online recovery process does not work, contact the official Pakistan Citizen's Portal support team at support.pmdu@pmo.gov.pk.
Always use the latest instructions displayed by the official portal because online account-recovery procedures can change.
Guide Information
Eligibility
This guide is relevant to registered Pakistan Citizen's Portal users who have forgotten their password, cannot access their account, or need to recover access to an existing account. The official recovery page provides CNIC and Passport identification options.
Required Documents
* CNIC, where applicable.
* Passport information, where applicable.
* Pakistan Citizen's Portal username.
* Any additional account information requested by official support.
* Other verification information only if requested through the official recovery process.
Fees
The official password-recovery page does not publish a separate fee for resetting a Pakistan Citizen's Portal password.
Processing Time
The official Forgot Password page does not publish a specific processing time for password recovery.WHEN TO APPLY:Reset the password whenever you have forgotten your existing Pakistan Citizen's Portal password or cannot access your account because of a password problem.
Application Method
Use the official Pakistan Citizen's Portal website
Validity Period
No separate password validity period is published on the official Forgot Password page. Users should
Step-by-Step Process
- Confirm that you are trying to recover an existing Pakistan Citizen's Portal account.
- Determine whether you have forgotten the password.
- Keep your Pakistan Citizen's Portal username available.
- Keep your CNIC available if your account uses CNIC-based identification.
- Keep your passport information available if applicable.
- Open the official Pakistan Citizen's Portal website.
- Verify that you are using the official portal before entering personal information.
- Open the official Forgot Password facility.
- Review the identification options displayed on the page.
- Select the CNIC option if applicable to your account.
- Select the Passport option if applicable to your account.
- Enter the requested identification information.
- Enter your Pakistan Citizen's Portal username.
- Check the information carefully before submitting it.
- Make sure the username is entered correctly.
- Make sure your identification information is accurate.
- Click the official Submit button.
- Wait for the official system to process the request.
- Follow any recovery instructions displayed by the official system.
- Complete any verification requested by the portal.
- Create a new password if the official recovery process provides that option.
- Follow the password requirements displayed by the official system.
- Avoid using your CNIC as an obvious password.
- Avoid using your date of birth as an obvious password.
- Avoid using simple number sequences.
- Avoid reusing an important password from another account.
- Enter the new password carefully.
- Confirm the new password where required.
- Complete the official password-reset process.
- Return to the official login page if instructed.
- Enter your username and new password.
- Confirm that you can access the account.
- Keep your new password private.
- Do not share your password with another person.
- Do not share OTPs or verification codes.
- If recovery fails, check the information you entered.
- Try the official recovery process again only when appropriate.
- If you cannot recover the account, contact official support.
- Use [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk) as the currently published support email.
- Explain clearly that you cannot recover your Pakistan Citizen's Portal account.
- Mention if you also lost access to your registered mobile number.
- Follow any identity-verification instructions issued by official support.
- Do not use unofficial account-recovery agents.
- Do not provide your password to anyone claiming to recover the account.
- Check the official portal for updated recovery instructions when necessary.
Official Information
Official Website: https://web.citizenportal.gov.pk/
Contact: Official Pakistan Citizen's Portal support email: [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk).
Frequently Asked Questions
Open the official Forgot Password facility, select the appropriate CNIC or Passport option, enter the requested information and username, and follow the official recovery instructions.
Use the official Pakistan Citizen's Portal Forgot Password page.
Yes. The official website currently provides a dedicated Forgot Password page.
The current page provides CNIC or Passport options and a Username field.
The official recovery page currently provides a CNIC option.
The official recovery page currently provides a Passport option.
The current official Forgot Password page includes a Username field.
Contact the official Pakistan Citizen's Portal support team for guidance if you cannot complete recovery because you do not know your username.
The current official portal lists [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk).
No separate password-reset fee is published on the official Forgot Password page.
The official recovery page does not publish a specific processing time.
Check your username and identification information and contact official support if the problem continues.
Yes. The Forgot Password facility is intended for account recovery when you cannot remember the password.
Contact official support and explain that you have both an account-recovery problem and a mobile-number access problem.
Try to recover your existing account first rather than immediately creating another account.
A password reset is an account-access procedure. You should not assume that it deletes your existing account or complaint history.
Use the current official app's account-recovery options if provided, or use the official web Forgot Password facility.
Yes. The official website currently provides a Forgot Password facility.
Check the information carefully and enter the identification information associated with your account.
Correct the username and submit the request again through the official recovery facility if appropriate.
Do not share your password with another person. Follow official recovery and verification instructions instead.
No. Keep OTPs and verification codes private.
Use the official recovery facility or official support rather than an unofficial agent.
Verify the request through the official Pakistan Citizen's Portal because the public official recovery page does not publish a separate password-reset fee.
Use the official recovery facility and contact official support if you cannot regain access.
Contact official Pakistan Citizen's Portal support for guidance.
Overseas users should use the official recovery options applicable to their account, including the Passport option where appropriate.
Users should use the official recovery facility and the identification information applicable to their account.
Log in with the new password and keep it private.
Avoid using easily available personal information such as your CNIC as an obvious password.
Avoid using easily available personal information such as your date of birth.
Use a sufficiently long password that is difficult to guess and avoid obvious personal information.
Reset or change the password using official account facilities and contact official support if you suspect unauthorized access.
Yes. It is a Government of Pakistan citizen-service platform operated under PMDU.
Check the official Pakistan Citizen's Portal website and current application interface.
Yes. Online government systems can update their procedures and interfaces, so verify the current official instructions before starting recovery.
Use the official Pakistan Citizen's Portal website and verify the website address before entering personal information.
Contact the official Pakistan Citizen's Portal support team at [support.pmdu@pmo.gov.pk](mailto:support.pmdu@pmo.gov.pk).