Option A – PakID Online Service

Step 1

Open the official NADRA website or PakID service.

Use:

id.nadra.gov.pk

Before entering your personal information, make sure that you are using the official NADRA website and that the browser shows a secure HTTPS connection.

Do not enter your CNIC number, password, OTP, biometric information, or payment information on an unofficial website.

Step 2

Create an account or log in to your existing PakID account.

Depending on the current NADRA interface, you may be asked for information such as:

• CNIC Number
• Email Address
• Mobile Number
• Password
• Other account verification information

Use an email address and mobile number that you can access during the application process.

Step 3

Complete Account Verification

NADRA may require account verification before you can proceed.

Complete any verification requested by the system, which may include:

• Email verification
• Mobile verification
• One-Time Password (OTP)
• Identity or account verification

Do not share an OTP with another person.

Step 4

Open the CNIC Service

After logging in, open the identity document services available through PakID.

Select the appropriate CNIC service.

For a normal expired card, choose the renewal option.

Other services may include:

• CNIC Renewal
• CNIC Modification
• CNIC Reprint or Lost
• Update of Non-Printable Fields

Select the service that correctly describes your situation.

Step 5

Select CNIC Renewal

Choose CNIC Renewal if your existing CNIC needs to be renewed.

The renewal application is intended for people who already have a CNIC issued by NADRA.

If you need to change information such as your name, date of birth, address, or another identity record, the modification service may be more appropriate.

Do not select a modification service simply because your card has expired.

Step 6

Review Your Existing NADRA Information

The system may display information already available in NADRA's database.

Carefully review all displayed information.

Check:

• Full Name
• Father's or Mother's Name, where applicable
• CNIC Number
• Date of Birth
• Place of Birth
• Address
• Other displayed identity information

Do not assume that automatically displayed information is correct.

Step 7

Confirm Your Personal Information

Before continuing, compare the information displayed by PakID with your existing identity records.

Pay particular attention to:

• Spelling of your name
• Date of birth
• Family information
• Address information
• Existing CNIC details

If information needs to be changed, use the appropriate modification process instead of submitting incorrect information through a renewal application.

Step 8

Provide or Capture Your Photograph

The application may require a recent photograph according to NADRA's instructions.

For the best result:

• Use a clean camera lens.
• Use good lighting.
• Keep your face clearly visible.
• Look directly toward the camera.
• Use a plain background where possible.
• Avoid strong shadows.
• Avoid sunglasses.
• Avoid anything that covers important facial features.
• Keep your face within the area indicated by the application.

Follow the photograph instructions shown inside the official PakID application because technical requirements can change.

Do not upload an edited, heavily filtered, or misleading photograph.

Step 9

Upload Supporting Documents if Required

A straightforward renewal may not require the same supporting documents as a modification application.

However, NADRA may request additional documents depending on the application, identity record, or verification requirements.

If supporting documents are requested, upload clear copies in the format and size accepted by the application.

Possible supporting documents can include documents relevant to the requested change or verification.

Examples may include:

• Relevant identity documents
• Supporting civil documents
• Marriage-related documents where applicable
• Address-related documents where specifically requested
• Other documents requested by NADRA

Do not upload unnecessary documents.

Make sure every uploaded document is:

• Clear
• Complete
• Readable
• Genuine
• Properly oriented

Step 10

Complete Biometric or Identity Verification

PakID may require biometric or identity verification as part of the application.

The verification method available to you can depend on the application and NADRA's current requirements.

Follow the instructions displayed by the official application.

If the required verification cannot be completed online, NADRA may direct you to complete the process at a NADRA Registration Centre.

Do not repeatedly submit incorrect biometric information in an attempt to bypass verification.

Step 11

Provide the Card Delivery Address

Select or enter the address where you want your renewed identity card to be delivered.

NADRA's renewal guidance may provide different address choices, such as:

• Permanent Address
• Temporary Address
• Other Address

Check the complete address carefully before continuing.

A wrong house number, street, city, postal code, or mobile number can create delivery problems.

Where the service provides the option, an applicant may also be able to select collection from a NADRA centre.

Step 12

Select the Processing Priority

Select the processing category available to you.

NADRA currently lists the following categories for CNIC renewal:

• Normal
• Urgent
• Executive

The current official NADRA fee structure lists:

CNIC Renewal:

Normal: PKR 400

Urgent: PKR 1,150

Executive: PKR 2,150

The official NADRA fee page currently lists the corresponding priority timelines as:

Normal: 15 days

Urgent: 12 days

Executive: 6 days

These fees and timelines can change, so applicants should always confirm the amount displayed in the official application before making payment.

For Smart CNIC renewal, the current official fee structure lists separate fees:

Normal: PKR 750

Urgent: PKR 1,500

Executive: PKR 2,500

Step 13

Review the Complete Application

Before submitting the application, carefully review everything.

Check:

• Name
• CNIC number
• Date of birth
• Personal information
• Photograph
• Supporting documents
• Delivery address
• Mobile number
• Email address
• Processing category
• Fee amount

This is an important step because mistakes in an application can cause delays or may require additional action.

Step 14

Make the Online Payment

Proceed with the payment method offered by the official PakID system.

Before confirming payment, check:

• Application type
• Processing priority
• Application fee
• Any applicable delivery charges
• Total payable amount

Save the payment confirmation or receipt after successful payment.

Never send payment to a person through an unofficial WhatsApp number or personal bank account claiming to represent NADRA.

Step 15

Submit the Application

After completing the required information, verification, document upload, and payment, submit the application.

The system should provide application-related information such as:

• Application Number
• Tracking Information
• Payment Confirmation
• Application Status

Save these details immediately.

Take a screenshot or keep the confirmation email or receipt in a safe place.

Step 16

Track Your Application

Use the official PakID service to monitor your application.

Keep your:

• Application Number
• Tracking ID
• Email
• Registered Mobile Number

available until the process is completed.

If NADRA requests additional information or action, follow the instructions shown through the official service.

Step 17

Receive Your Renewed CNIC

Once the application has been processed and approved, the identity card can be delivered according to the delivery method selected during the application.

Check the card when you receive it.

Verify:

• Name
• CNIC Number
• Date of Birth
• Photograph
• Other important information

If you find an error, contact NADRA through its official support channels.

Option B – PakID Mobile App

The PakID mobile application is NADRA's official mobile application for eligible identity document services.

The general process is:

1. Download the official PakID application from the appropriate app store.
2. Create an account or sign in.
3. Complete account verification.
4. Select the CNIC Renewal service.
5. Enter or confirm your personal information.
6. Provide the required photograph.
7. Complete the verification process requested by the application.
8. Upload supporting documents if required.
9. Select the delivery or collection option.
10. Select the processing priority.
11. Review the application carefully.
12. Pay the applicable fee through the available payment method.
13. Submit the application.
14. Save the application and payment information.
15. Track the application through the PakID service.
16. Receive or collect the renewed identity card according to the selected delivery option.

NADRA states that PakID can be used for CNIC renewal, modification, reprint/lost services, and other eligible identity document services.

PakID App Verification Instructions

Facial Verification

If the application requests facial verification:

• Use a clean front-facing camera.
• Make sure your face is clearly visible.
• Use sufficient lighting.
• Avoid very bright light directly behind you.
• Look toward the camera.
• Keep your face within the area indicated by the application.
• Remove anything that obstructs your face if instructed by the app.
• Avoid using filters or edited images.
• Keep the phone stable during verification.

Follow the exact instructions displayed by PakID because the verification process may be updated.

Fingerprint Verification

If fingerprint verification is requested:

• Clean your fingers and camera lens.
• Make sure your fingers are dry and reasonably clean.
• Follow the positioning instructions shown by the application.
• Keep the phone steady.
• Place the required finger in the position indicated by the application.
• Allow the application to complete the scan before moving your finger.
• Repeat the scan only when instructed.

If biometric verification cannot be completed through the available online process, NADRA may require further verification at a Registration Centre.

Digital Signature

If the application asks you to provide a digital signature:

• Use the signing area displayed on the screen.
• Try to reproduce your normal signature.
• Keep the signature inside the designated area.
• Avoid writing outside the box.
• Do not use another person's signature.
• Submit the signature only after checking that it is readable and complete.

Best Tips for Online CNIC Renewal

1. Use Only Official NADRA Services

Always start from the official NADRA website or official PakID application.

Avoid websites that ask for CNIC information while pretending to be NADRA.

2. Keep Your Mobile Phone Ready

Keep the phone you use for the application available throughout the process.

You may need it for:

• OTP verification
• Application notifications
• Identity verification
• Payment confirmation
• Application updates

3. Use a Stable Internet Connection

A stable internet connection can help prevent interruptions during:

• Photograph capture
• Facial verification
• Document upload
• Payment
• Application submission

Avoid closing the application while an important verification or upload is in progress.

4. Prepare Documents Before Starting

If your application requires supporting documents, keep clear digital copies ready before beginning.

Use files that are:

• Clear
• Complete
• Readable
• Correctly oriented

Do not upload documents that are unrelated to your application.

5. Check Your Photograph Carefully

A poor photograph can create problems during the application process.

Use:

• Good lighting
• A clean camera
• A simple background
• A clear view of your face

Follow the exact photograph instructions provided by PakID.

6. Check Your Information Twice

Before submission, carefully check your:

• Name
• Date of birth
• CNIC number
• Address
• Contact information
• Photograph
• Supporting documents

A few minutes spent checking the application can help avoid unnecessary delays.

7. Save Your Payment Receipt

After payment, save the receipt or payment confirmation.

You may need it later if there is a payment or application-related issue.

8. Save Your Tracking Information

Do not delete your application confirmation.

Keep your:

• Application number
• Tracking information
• Payment receipt
• Confirmation email

until your renewed CNIC has been received.

9. Do Not Share OTPs

NADRA account and application information is sensitive.

Never give your OTP, password, or account credentials to another person.

NADRA does not require you to publicly share these details.

10. Start Renewal Before the Card Expires

It is better to renew an identity card before its expiry date rather than waiting until it is urgently needed.

An expired CNIC can affect services that depend on identity verification, including certain banking, mobile SIM, government, property, vehicle, and welfare-related transactions.

NADRA has also advised citizens to renew their identity documents in a timely manner.

CNIC Renewal for an Expired Card

If your CNIC has expired, you can apply for renewal through the eligible PakID service.

The basic process is:

1. Log in to PakID.
2. Select CNIC Renewal.
3. Confirm your existing information.
4. Complete the required photograph and verification steps.
5. Upload documents if requested.
6. Select delivery or collection.
7. Select Normal, Urgent, or Executive processing.
8. Pay the applicable fee.
9. Submit the application.
10. Track the application until completion.

If the online system does not allow you to complete the application, follow the instructions provided by NADRA or visit a NADRA Registration Centre.

CNIC Renewal When the Card Is Lost

Lost CNIC cases are different from ordinary renewal.

If your card has been lost, stolen, or damaged, use the appropriate NADRA service for a duplicate or reprint rather than incorrectly submitting a normal renewal application.

NADRA currently lists a separate Duplicate CNIC service.

Current official Duplicate CNIC fees are:

Normal: PKR 400

Urgent: PKR 1,150

Executive: PKR 2,150

The fee can change, so confirm the amount shown by NADRA before payment.

CNIC Renewal When Information Needs to Be Changed

If your existing information is incorrect or needs to be updated, renewal alone may not be sufficient.

Examples include:

• Change of name
• Change of address
• Correction of personal information
• Other changes to NADRA records

In such cases, use the appropriate CNIC Modification service and provide the supporting documents requested by NADRA.

Do not submit false information or altered documents.

CNIC Renewal for Overseas Pakistanis

Pakistani citizens living outside Pakistan should check whether they need CNIC renewal or a NICOP service.

NICOP is a separate identity document for eligible Pakistani citizens residing abroad.

If you are living or working outside Pakistan, check the NADRA service that applies to your situation before starting the application.

The applicable fee and processing category can differ for overseas applicants.

What Happens After Application Submission?

After submission, NADRA processes the application according to the selected service and verification requirements.

The application may pass through different stages, including:

• Application submission
• Payment confirmation
• Identity verification
• Document review
• Data processing
• Card production
• Delivery or collection

The exact status names shown in PakID can vary.

If NADRA requests additional information or verification, complete the requested step as soon as possible.

What If Online Verification Fails?

Online verification does not always work for every applicant.

Verification can be affected by:

• Poor lighting
• Camera problems
• Poor image quality
• Fingerprint recognition problems
• Database verification issues
• Technical problems
• Incomplete information
• Other identity verification requirements

If the application instructs you to visit a NADRA Registration Centre, follow that instruction.

Do not create another application unnecessarily unless NADRA instructs you to do so.

How Long Does CNIC Renewal Take?

NADRA's current fee structure lists the following priority timelines for CNIC renewal:

Normal: 15 days

Urgent: 12 days

Executive: 6 days

These are official priority timelines currently published by NADRA and may be updated in the future.

Delivery time can also depend on the delivery method and location.

Applicants should therefore check the current timeline displayed by NADRA at the time of application.

Important Security Advice

Your CNIC information is sensitive personal information.

For your protection:

• Use only official NADRA websites and applications.
• Do not share your PakID password.
• Do not share OTP codes.
• Do not give biometric information to unofficial agents.
• Do not upload CNIC documents to unknown websites.
• Do not send payment to unofficial individuals claiming to work for NADRA.
• Check the website address before logging in.
• Keep application and payment records safely stored.

Guide Information

Step-by-Step Process

1. Open the official NADRA PakID service.

2. Create an account or log in.

3. Complete account verification.

4. Select CNIC Renewal.

5. Review your NADRA information.

6. Provide the required photograph.

7. Complete identity or biometric verification where required.

8. Upload supporting documents if requested.

9. Enter or confirm the delivery address.

10. Select Normal, Urgent, or Executive processing.

11. Review the complete application.

12. Pay the applicable fee.

13. Submit the application.

14. Save the application number and payment receipt.

15. Track the application.

16. Complete any additional verification requested by NADRA.

17. Receive or collect the renewed CNIC.