Passport Fee Refund in Pakistan – Rules and Procedure

Paying the passport fee is an important part of applying for or renewing a Pakistani passport. However, applicants sometimes make a mistake while selecting the passport service, enter incorrect information, make a duplicate payment, or pay the fee and later decide not to continue with the application. This often leads to one important question: Can the Pakistani passport fee be refunded?

The answer requires some care because Pakistan's passport-fee system includes both traditional bank-based payment documentation and newer digital payment methods.

According to the Directorate General of Immigration & Passports (DGI&P), the official policy for online passport applications states that the online passport fee once paid is not refundable or transferable from one person to another person. DGI&P's Passport Fee Asaan documentation likewise states that passport fee once paid is not transferable and not refundable.

The traditional passport fee challan form available on the DGI&P website also contains the instruction "NOT REFUNDABLE."

This means applicants should not treat a passport-fee payment like an ordinary transaction that can simply be cancelled and returned whenever they change their mind.

Can Passport Fee Be Refunded in Pakistan?

For ordinary passport-fee payments, the published DGI&P position is that the fee is non-refundable.

DGI&P's online passport service specifically says:

"The online passport fee once paid is not refundable / transferable."

Its Passport Fee Asaan SOP similarly states that passport fee once paid is not transferable from one person to another and is not refundable.

The official traditional passport challan form also displays "NOT REFUNDABLE."

Therefore, an applicant should not make a passport-fee payment expecting that it can later be cancelled and refunded.

What Does "Non-Refundable" Mean?

Non-refundable means that simply changing your mind, selecting another passport option, deciding not to apply, or wanting the money back after payment does not create a general right to a refund.

For example, an applicant should carefully check the following before paying:

• Applicant's identity information

• Passport service

• Passport type

• Number of pages

• Validity period

• Processing category

• Applicable fee

• Payment reference or PSID

DGI&P's Passport Fee Asaan documentation emphasizes careful entry of applicant information before payment because the payment is non-refundable.

Is a Passport Fee Challan Refundable?

The official traditional passport challan form available through DGI&P also indicates that the passport fee is not refundable. The form is a National Bank of Pakistan passport fee collection form and contains a "NOT REFUNDABLE" instruction.

Therefore, applicants should not assume that a physical bank challan has a general refund facility simply because the application has not yet been processed.

What About Online Passport Fee?

Online passport applications have a particularly clear published rule.

DGI&P's online passport service says that the fee is paid by credit or debit card after the application requirements have been completed and reviewed. It then explicitly states that the online passport fee, once paid, is not refundable or transferable from one person to another.

This is especially important for applicants applying through DGI&P's online passport service.

Before clicking the final payment option, carefully review the application information and fee.

What About Passport Fee Asaan / PSID Payments?

Passport Fee Asaan provides a digital payment mechanism for passport fees.

DGI&P's published SOP describes the generation of a PSID and payment through supported channels. The same SOP states that passport fee once paid is not transferable or refundable.

Therefore, generating a PSID and paying it should be treated as a final payment decision.

If you have not yet paid the PSID, review the details carefully before completing the transaction.

If the fee has already been paid, do not assume that cancelling the application will automatically return the money.

What If I Paid the Wrong Passport Fee?

This is one of the most common situations.

For example, you may accidentally select:

• The wrong passport type

• The wrong validity period

• The wrong number of pages

• The wrong processing category

• The wrong applicant

• Incorrect identification information

The published DGI&P policy does not provide a general refund entitlement for such mistakes. Its online passport service states that the online fee is not refundable or transferable, while Passport Fee Asaan documentation also states that paid fees are non-refundable.

For this reason, applicants should verify all details before payment.

If payment has already been made and you believe there is an exceptional problem, contact DGI&P through its official complaint or information channels and explain the situation. Do not assume that a refund will be approved.

What If I Paid the Passport Fee Twice?

A duplicate payment is different from simply changing your mind about applying.

For example, an applicant might accidentally pay twice because:

• The first payment confirmation did not appear immediately.

• The applicant believed the first transaction had failed.

• The payment screen was repeated.

• A bank or wallet showed a delayed response.

• The applicant generated another payment reference unnecessarily.

In such a situation, do not make additional payments.

First collect evidence of both transactions, including:

• Payment references

• PSIDs

• Bank transaction IDs

• Mobile-wallet transaction IDs

• Dates and times

• Amounts

• SMS confirmations

• Screenshots or receipts

Then contact DGI&P through its official support/complaint channels and provide the relevant information.

The published DGI&P material does not establish a general automatic refund process for duplicate payments, so applicants should not promise themselves that a duplicate payment will automatically be returned. The matter should be referred to the relevant official authority for review.

What If Money Was Deducted but the Payment Failed?

This situation needs to be distinguished from a normal refund request.

Suppose you attempted to pay the passport fee through an online bank, mobile wallet or another digital channel. The account was debited, but the passport system did not show a successful payment.

Do not immediately make another payment.

First:

1. Check your bank or wallet transaction history.

2. Record the transaction/reference number.

3. Check the passport payment status.

4. Keep the PSID.

5. Keep the payment receipt or screenshot.

6. Contact the payment provider if necessary.

7. Contact DGI&P if the payment has not been properly reported.

DGI&P's Passport Fee Asaan SOP specifically recognizes complaints such as payment confirmation not being received and payment confirmation not being reported to DGI&P.

This is why a payment-status or reconciliation problem should not automatically be treated as a normal refund request.

What If the Passport Application Is Rejected?

A rejected, deferred or incomplete passport application does not automatically mean that the fee becomes refundable.

DGI&P's published online passport policy says the online passport fee once paid is not refundable or transferable.

If your application is affected by a specific official decision and you believe the payment requires special consideration, contact DGI&P with your application details.

Do not rely on an unofficial agent's promise that the fee will be refunded.

What If I Do Not Want the Passport Anymore?

If you paid the passport fee and later decide not to continue, the published DGI&P rule does not provide a general refund simply because the applicant has changed their mind.

The safest approach is to retain your payment information and contact DGI&P if you have a specific issue requiring clarification.

Can Passport Fee Be Transferred to Another Person?

No general transfer facility should be assumed.

DGI&P specifically states that the online passport fee is not transferable from one person to another. Its Passport Fee Asaan SOP contains the same non-transferability rule.

For example, one family member should not pay a passport fee expecting to transfer that payment later to another family member.

Each applicant's payment should be made against the correct application and applicant information.

Can a Paid Passport Fee Be Used for Another Passport Application?

Applicants should not assume that a paid fee can simply be moved to another passport application.

The published DGI&P rule says the online fee is not transferable from one person to another. Passport Fee Asaan documentation also states that the paid fee is not transferable.

If your particular case involves an unusual application or payment problem, obtain confirmation directly from DGI&P.

What Should You Do Before Paying the Passport Fee?

The best way to avoid a refund problem is to prevent the payment mistake in the first place.

Before payment, check:

Applicant Details

Compare the information entered into the system with the applicant's original CNIC, Smart Card, NICOP or applicable identity document.

Passport Type

Make sure you have selected the correct passport service.

Number of Pages

Confirm whether you require the selected number of passport pages.

Validity

Check the selected passport validity period.

Processing Priority

Check whether the application is normal, urgent or another available processing category.

Fee Amount

Compare the displayed fee with the current official DGI&P fee schedule.

Payment Reference

Make sure the PSID, QR-based payment reference or other payment identifier belongs to the correct application.

Current Passport Payment System

DGI&P has been moving toward cashless passport-fee payment.

Its current website states that passport fees can be paid online using a QR code and lists Passport Cashless Fee Payment as an initiative dated July 1, 2026.

DGI&P's current passport application process also states that after generation of a QR-based passport token, applicants can pay the passport fee by scanning the QR code through digital payment platforms such as Easypaisa, JazzCash and online banking.

Because digital payment procedures can be updated, applicants should follow the instructions currently displayed by DGI&P rather than relying on an old video or social-media post.

Does DGI&P Have a Refund Application Form?

The official material reviewed for this guide does not establish a general passport-fee refund form or routine refund procedure for ordinary passport-fee payments.

Instead, DGI&P's published position is that passport fees are non-refundable and non-transferable.

If you have a specific payment problem—such as a duplicate debit, payment deducted but not reported, or another technical issue—contact DGI&P and explain the case rather than assuming that a standard refund form exists.

How to Report a Passport Fee Payment Problem

DGI&P provides official channels for passport-related queries and complaints.

Its current contact page lists:

• National/mobile helpline: 051-111-344-777

• International helpline: 0092-51-111-344-777

• Email: info@dgip.gov.pk

• Pakistan Citizen's Portal for complaints

DGI&P lists its headquarters at Mauve Area, G-8/1, Islamabad. Its current contact page was last modified on September 9, 2026.

When contacting DGI&P, provide enough information for the department to identify the case, such as:

• Full name

• Contact number

• CNIC number, where appropriate

• Passport number, where applicable

• PSID or payment reference

• Transaction ID

• Payment date

• Amount paid

• Description of the problem

Avoid sending banking passwords, PINs or OTPs.

What Information Should You Keep After Payment?

Even though passport fees are generally non-refundable, keeping payment evidence is important.

Save:

• PSID

• QR/payment reference

• Bank transaction ID

• Mobile-wallet transaction ID

• Payment receipt

• Confirmation SMS

• Confirmation email

• Application or tracking information

• Screenshots of relevant payment-status screens

This information can help DGI&P or the payment provider investigate a technical payment problem.

Common Passport Fee Refund Mistakes

Mistake 1: Paying Before Checking the Details

Always review the application before payment.

Mistake 2: Assuming a Failed Screen Means the Payment Failed

A payment screen can fail to display confirmation even when a bank or wallet transaction has been processed.

Check your transaction history before trying again.

Mistake 3: Paying Twice

If confirmation is delayed, do not immediately repeat the payment.

Mistake 4: Using an Old Fee Table

Passport fees can change. Use the current official DGI&P fee information.

Mistake 5: Trusting Unofficial Refund Claims

Do not pay an agent who claims that they can guarantee a passport-fee refund unless you have independently verified the service and its authority.

Mistake 6: Losing the Payment Receipt

Keep the receipt until the passport process is completed.

Important Difference Between Refund and Payment Reconciliation

The word "refund" is sometimes used for situations that are actually payment-reconciliation problems.

For example:

Refund: You successfully paid a fee and want the money returned.

Payment reconciliation: Money was deducted from your account, but the passport system has not received or displayed the payment correctly.

These are not necessarily the same issue.

If money has been deducted but the passport payment is not showing, first establish whether the transaction was successfully completed and reported. DGI&P's Passport Fee Asaan documentation specifically recognizes payment-confirmation and payment-reporting complaints.

Can a Bank Reverse a Passport Fee Payment?

Applicants should not assume that their bank or mobile-wallet provider can simply reverse a completed government passport-fee transaction on request.

If a payment problem occurs, contact the relevant payment provider regarding the transaction and DGI&P regarding passport-fee status or reconciliation.

Whether a transaction can be reversed depends on the actual payment circumstances and the relevant provider's procedures. The DGI&P sources reviewed for this guide do not establish a general bank-side reversal procedure for passport fees.

What If You Paid Through JazzCash or Easypaisa?

DGI&P's current passport process identifies digital payment platforms including Easypaisa, JazzCash and online banking for QR-based passport-fee payment.

If you paid through one of these services and have a problem:

1. Keep the wallet transaction ID.

2. Keep the payment amount and date.

3. Check whether the transaction is marked successful.

4. Check the passport payment status.

5. Do not immediately pay again.

6. Contact the payment provider for transaction-related issues.

7. Contact DGI&P for passport-payment reporting or reconciliation problems.

What If You Paid Through Online Banking?

The same basic precautions apply.

Save the bank transaction number and confirmation.

If the bank shows a successful debit but the passport system does not show payment, investigate the transaction before making another payment.

DGI&P's current process confirms that online banking is among the digital payment methods available for QR-based passport-fee payment.

Does Cancelling a Passport Application Give a Refund?

Applicants should not assume so.

The published DGI&P online passport rule states that the fee once paid is not refundable or transferable.

If there is a particular official cancellation or administrative circumstance that you believe should receive special treatment, contact DGI&P directly and provide the relevant application and payment details.

What Is the Safest Approach?

The safest approach is to regard the passport fee as a final, non-refundable payment unless DGI&P specifically confirms otherwise for your particular case.

Before paying:

• Verify the applicant.

• Verify the passport service.

• Verify the number of pages.

• Verify validity.

• Verify processing priority.

• Verify the fee.

• Verify the payment reference.

• Save your records.

After paying:

• Check payment confirmation.

• Keep the receipt.

• Do not make a second payment without checking the first transaction.

• Contact official DGI&P channels if a technical problem occurs.

Final Takeaway

The official DGI&P information is clear on the general rule: passport fees are not refundable or transferable once paid. This applies explicitly to the online passport fee, and the Passport Fee Asaan documentation also states the non-refundable/non-transferable policy. The traditional passport challan form available from DGI&P likewise carries a "NOT REFUNDABLE" instruction.

However, a payment that has been deducted but not reported, a duplicate transaction, or another technical payment problem should not automatically be treated as an ordinary refund request. Such cases should be documented and referred to the relevant payment provider and DGI&P for review.

Before making any passport payment, check the latest official DGI&P instructions because the department's payment system continues to evolve. DGI&P currently highlights QR-based and cashless passport-fee payment.

For official assistance, applicants can contact DGI&P at 051-111-344-777 within Pakistan, 0092-51-111-344-777 internationally, or info@dgip.gov.pk.

Guide Information

Step-by-Step Process

1. Identify the passport payment for which you have a problem.

2. Determine whether the payment was made online, through Passport Fee Asaan, QR payment, bank, ATM, mobile wallet or another authorized channel.

3. Find the original payment reference.

4. Locate the PSID if one was generated.

5. Find the bank or wallet transaction ID.

6. Check the amount that was actually deducted.

7. Check the date and time of the transaction.

8. Check whether the payment provider shows the transaction as successful.

9. Check whether the passport system shows the payment as successful.

10. Do not immediately make another payment if the first payment appears delayed.

11. Save the payment receipt.

12. Save the confirmation SMS.

13. Save the confirmation email if available.

14. Take a screenshot of the payment status if useful.

15. Check the applicant's name.

16. Check the applicant's CNIC/NICOP or relevant identity information.

17. Check the passport application details.

18. Determine whether the issue is a refund request or a payment-reconciliation problem.

19. If money was deducted but payment is not reported, treat it first as a payment-reconciliation issue.

20. Contact the bank or mobile-wallet provider if the transaction itself is unclear.

21. Ask the payment provider for the transaction status.

22. Keep the provider's response or complaint reference.

23. Check the official DGI&P payment information.

24. Review DGI&P's published non-refundable payment rule.

25. Do not assume that changing your mind creates a refund entitlement.

26. Do not assume that a paid fee can be transferred to another person.

27. Do not pay an unofficial agent who promises a guaranteed refund.

28. Contact DGI&P through the official helpline when clarification is required.

29. Email DGI&P at [info@dgip.gov.pk](mailto:info@dgip.gov.pk) when written information is appropriate.

30. Use the Pakistan Citizen's Portal for an official complaint where appropriate.

31. Include the applicant's relevant identification information in the complaint.

32. Include the PSID or payment reference.

33. Include the transaction ID.

34. Include the amount and payment date.

35. Clearly describe what happened.

36. State whether the payment was duplicated.

37. State whether the account was debited but the passport system did not confirm payment.

38. Attach or retain relevant payment evidence.

39. Do not send banking passwords or PINs.

40. Do not send an OTP to anyone claiming to process a refund.

41. Follow any additional instructions issued by DGI&P.

42. Keep the complaint/reference number.

43. Check for the official response.

44. If the payment issue is resolved, retain the final confirmation.

45. If a new payment is required, verify all application details before paying again.

46. Check the latest official passport-fee amount before making another payment.

47. Keep the new payment receipt.

48. Continue the passport application according to the current DGI&P process.

49. Keep all payment records until the passport application is completed.

50. Recheck the official DGI&P website if the payment rules change.